Last updated: October 25, 2026
This policy explains what personal data Crelooking collects when you visit crelooking.com or order from us, why, who we share it with and how long we keep it. We only collect what we need to run the shop. We do not sell your data.
1. Who is responsible for your data
Crelooking is operated by MAMOUMI Zakaria, sole proprietor (entreprise individuelle), Blanquefort, France. SIREN 883604290, SIRET 88360429000022. Contact: service.client@crelooking.com.
2. What we collect
- When you order: name, email address, phone number, billing and shipping address, the items you buy and your order history. Card details are entered directly with our payment provider, Stripe: we never see or store your full card number.
- When you write to us (email or contact form): your name, email address and your message.
- When you start checkout without ordering: the email address you typed, so we can send cart reminders (see section 4).
- When you browse: technical data such as IP address, browser, device, pages visited and how you arrived on the site. Analytics and advertising cookies are only set if you accept them (see section 6).
3. Why we use it, and on what legal basis
- To process and deliver your order, take payment, send order and tracking emails and handle returns: performance of our contract with you.
- To answer your questions and provide customer service: performance of the contract, or our legitimate interest in replying to you.
- Cart reminders and one review request after delivery: our legitimate interest, and you can opt out at any time.
- Newsletter or marketing emails: only with your consent.
- Analytics and advertising measurement: only with your consent, given through the cookie banner.
- Fraud prevention and site security: our legitimate interest.
- Accounting and tax records: legal obligation.
4. Emails we send
Order emails (confirmation, shipping and tracking) are needed to deliver your order. Cart reminders: if you type your email at checkout and leave without ordering, we may send up to three reminders over the next three days; you can refuse them with the “No thanks” link at checkout or the unsubscribe link in each reminder. Review request: about 30 days after your order ships, we may send one email asking for an honest review, through the Customer Reviews for WooCommerce service (CusRev). Our emails are delivered by Brevo (Sendinblue SAS, France). Every non-essential email has an unsubscribe link.
5. Who we share it with
We share personal data only with the providers we need to run the shop, each for its own task:
- Our suppliers and their carriers, who prepare and deliver your order from their warehouses in Asia, mainly China (through the Alibaba.com ordering platform): your name, shipping address and phone number, and the items ordered.
- Stripe (payments, including Apple Pay, Google Pay, Klarna, Link and Amazon Pay when you choose them).
- Brevo (email delivery) and CusRev (review requests).
- Google (Google Analytics and Google Ads measurement) and Meta (Meta Pixel), only if you accept these cookies.
- Our hosting, content delivery and security providers (web hosting, Cloudflare), which process technical data such as IP addresses.
- Authorities, when the law requires it (for example tax authorities).
6. Cookies
A banner (CookieYes) asks for your choice on your first visit. Strictly necessary cookies (cart, checkout, security, your cookie choice) are always active. Analytics cookies (Google Analytics) and marketing cookies (Google Ads, Meta Pixel) are only set if you accept them. You can accept all, reject all or choose by category, and change your mind at any time with the “Cookie Preferences” link in the footer. Your choice is kept for up to 12 months. Details are in our Cookie Policy.
7. Transfers outside your country
Some providers are located outside the European Economic Area and the UK, for example in the United States (Google, Meta, Stripe) and in China (our suppliers and carriers). Transfers to providers in the United States rely on the EU-US Data Privacy Framework or the European Commission’s Standard Contractual Clauses. Sharing your shipping details with our suppliers in Asia is necessary to deliver the order you asked for.
8. How long we keep it
- Orders and invoices: 10 years (French accounting law).
- Customer service messages: 3 years after our last exchange.
- Unfinished checkouts (the email and cart saved for reminders): until you ask us to delete them, which you can do at any time.
- Analytics data: up to 14 months in Google Analytics.
- Cookie choice: up to 12 months.
9. Your rights
You can ask to access, correct or delete your data, to restrict or object to its use, to receive it in a portable format, and to withdraw your consent at any time. These rights apply under the EU and UK GDPR; customers in Canada, Australia and the United States (including California) have similar rights under their local laws. We do not sell or share personal data for cross-context behavioural advertising as defined by Californian law, apart from the advertising cookies you choose to accept. To use your rights, email service.client@crelooking.com; we reply within 30 days.
If you are not satisfied, you can complain to the French data protection authority (CNIL, cnil.fr) or to the authority of your country, for example the ICO in the UK, the OPC in Canada or the OAIC in Australia.
10. Security
The site uses HTTPS, payments are handled by Stripe, and access to order data is restricted and protected. No system is perfectly secure, but we work to keep your data safe.
11. Children
The shop is not intended for children under 16, and we do not knowingly collect their data. If you think a child has given us personal data, contact us and we will delete it.
12. Changes
We may update this policy. The date at the top shows the latest version.