Last updated: October 25, 2026
These terms apply to every order placed on crelooking.com. By placing an order you accept them. Please also read our Shipping & Delivery and Returns & Refunds pages, which form part of these terms.
1. Who we are
Crelooking is operated by MAMOUMI Zakaria, sole proprietor (entreprise individuelle), Blanquefort, France. SIREN 883604290, SIRET 88360429000022. Contact: service.client@crelooking.com.
2. Where we sell
We sell to consumers in the United Kingdom, Canada and Australia. Selected items also ship to the United States; their product page says so. If an item does not ship to your country, checkout tells you before you pay.
3. Products
- Our products are everyday beauty tools for cosmetic use. They are not medical devices and do not treat any condition.
- We describe each product as accurately as we can. Colours can look slightly different on screen, and natural materials such as stone vary from piece to piece.
- Read the instructions on the product page before use. Razors and other sharp tools are for adults: keep them away from children and do not use them on irritated or broken skin.
4. Prices and payment
- Prices are shown in US dollars (US$), or in your local currency where the site offers it. The amount you pay is the one shown at checkout.
- Standard tracked shipping is free. For UK orders, the price includes UK VAT. Import charges in other countries are explained on our Shipping & Delivery page.
- Payment is taken when you place your order, by the methods shown at checkout (card, Apple Pay, Google Pay and others), through our payment provider Stripe.
5. Your order
After you pay, we send an order confirmation email: this is when the contract between us is formed. We may cancel an order, with a full refund, if an item is no longer available, if there is an obvious pricing error, or if we suspect fraud. We will tell you by email.
6. Delivery
Orders are prepared within 2 to 4 business days and ship from our suppliers’ warehouses in Asia, with tracking. An order with several items may arrive in separate parcels. Delivery times by country are on our Shipping & Delivery page. The items are your responsibility once they are delivered to you.
7. Cancellations, returns and refunds
You can cancel free of charge until your order ships, and return items within 30 days of delivery. Faulty, damaged or wrong items are replaced or refunded in full. Sealed hygiene items can only be returned unopened, unless faulty. The full rules are on our Returns & Refunds page.
8. Your legal rights
These terms add to, and never limit, the rights you have under the consumer law of your country, for example the UK Consumer Rights Act 2015 and Consumer Contracts Regulations, the Australian Consumer Law, and the consumer laws of your Canadian province or US state.
9. Liability
We are responsible for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for damage caused by using a product in a way its instructions advise against. Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for defective products.
10. Using the site
Please do not misuse the site: do not attempt to disrupt or attack it, or submit false or unlawful information. The text, photos and design of the site belong to Crelooking or its licensors; do not copy them for commercial use without our written permission.
11. Your personal data
How we handle your data is explained in our Privacy Policy.
12. Changes to these terms
We may update these terms. The version that applies to your order is the one shown on the site when you placed it.
13. Law and disputes
These terms are governed by French law. This does not take away the protection given to you by the mandatory rules of the country where you live, and you may bring a claim in the courts of that country. If you have a problem, please email us first: most issues are solved quickly.
14. Contact
Questions about these terms or your order: service.client@crelooking.com. We reply within 1 business day.