Last updated: October 22, 2026
30-day returns
If you change your mind, you can return an item within 30 days of delivery for a full refund of the item price.
- The item must be unused and in its original packaging.
- Hygiene items (makeup sponges, puffs, facial and eyebrow razors, press-on nails, lash pads) can only be returned if they are still sealed. Once opened they cannot be returned, unless they are faulty.
- Return shipping for a change of mind is paid by you. We recommend a tracked service.
Faulty, damaged or wrong items
If an item arrives faulty, damaged or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including any shipping cost, and you do not need to send the item back unless we ask.
How to start a return
- Email service.client@crelooking.com with your order number and the item you want to return.
- We reply within 1 business day with the return address and instructions. Please do not send items back without contacting us first.
- Ship the item within 14 days of our reply.
Refunds
We refund to your original payment method within 5 business days of receiving your return (or of approving a faulty-item claim). Your bank may take a few extra days to show it.
Cancelling an order
You can cancel free of charge until your order ships. Email us as soon as possible; once the parcel is with the carrier, the cancellation becomes a return.
Your legal rights
This policy adds to, and does not limit, your rights under the law of your country.
- United Kingdom: you may cancel within 14 days of delivery under the Consumer Contracts Regulations. Sealed hygiene items that have been opened are excluded, as the law allows.
- Australia: our products come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund.
- Canada and the United States: any statutory rights in your province or state apply in addition to this policy.
Who we are
Crelooking is operated by MAMOUMI Zakaria, sole proprietor (entreprise individuelle), Blanquefort, France. SIREN 883604290. Contact: service.client@crelooking.com.