US orders typically arrive in 7–12 business days. UK, Canada and Australia orders arrive in 10–18 business days. You will receive a tracking number by email as soon as your order ships.

Yes! Free standard shipping is included on every order to the US, UK, Canada and Australia — no minimum purchase required.

Yes — visit our Order Tracking page or click the tracking link in your confirmation email.

We currently ship to the United States, United Kingdom, Canada and Australia. We are working on expanding to more countries soon.

We offer a 30-day money-back guarantee. If you are not completely satisfied with your order, contact us within 30 days of delivery for a full refund.

Email [email protected] with your order number and the reason for the return. We will reply with step-by-step return instructions.

Refunds are processed within 5–7 business days after we receive your returned item. You will receive an email confirmation once the refund is issued.

All Crelooking products are dermatologist-tested and FDA / CPNP compliant. We source exclusively from certified manufacturers with documented quality-control standards.

Our professional-grade kit includes a 0.25 mm titanium derma roller and a PDRN serum, designed for anti-aging, skin rejuvenation and collagen stimulation — safe for regular at-home use.

Yes — our formulas are designed for all skin types. If you have sensitive skin, start with a lower frequency (for example, once every 3–4 days) and always patch-test new products on a small area first.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Klarna (buy now, pay later in 4 interest-free installments).

Absolutely. Every transaction is protected by 256-bit SSL encryption and processed through Stripe, a PCI-DSS Level 1 certified payment processor.

No. Payment processing is handled entirely by Stripe. We never see, store or have access to your card details at any point.

Tracking numbers are sent within 1–3 business days after your order is placed. Please check your spam or promotions folder first. If you still don’t see it, contact us and we will resend it.

We are sorry to hear that. Email [email protected] with clear photos of the damage and your order number — we will send a replacement or issue a refund right away.

Email us as soon as possible. Orders can be cancelled free of charge within 12 hours of being placed. After that window, the order may already be in processing and can no longer be cancelled.